Customer Service Advisor
Due to exciting expansion, we are looking to grow our fantastic Customer Services Team!
Fittleworth, first founded in 1984 out of a small family garage, is now one of the UK’s leading home dispensing companies. We pride ourselves on providing a personalised, trusted and dedicated first-class home delivery service to our clients catering to all stoma, continence and wound care appliance needs.
We are currently looking for Customer Service Advisors, working on a full time basis, working core hours of Monday to Friday 08:45am – 17:15pm, accompanied with a shift pattern basis of hours 08:00am - 16:30pm, 11:30am - 20:00pm as well as occasional Saturdays working 09:00am - 13:00pm.
We are looking for individuals who have a passion for exceeding customer expectations in providing a first-class experience filled with care and integrity to the clients and healthcare professionals we serve. In doing so you will be managing inbound and outbound calls and emails for our clients, supporting their queries, and processing orders.
Previous experience of working in a high-volume customer service environment is essential, as well as a committed and empathetic approach in reaching solutions for clients. You will enjoy varied, and challenging work with the support of a vibrant team environment.
As well as priding ourselves on the commitment we provide to our clients, at Fittleworth we also recognise the commitment to our employees in providing an engaging and rewarding working environment. As such, we offer a competitive salary, 25 days holiday (plus statutory Bank Holidays), access to our bespoke reward and discount platform, access to our Employee Assistance Programme, and access to our award-winning culture of going the extra-mile.
Any personal information you share with us will be treated in line with our company Privacy Notice, available via legal notices on our website. Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.