Skills and Abilities

Excellent communication skills both in a variety of formats from different sources

Excellent interpersonal skills, with the ability to deal effectively with customers who have diverse and complex needs

Demonstrable/proven ability to handle sensitive situations effectively and calmly

Ability to work under pressure; prioritise and to use initiative

Proven ability to operate IT systems effectively, including databases, word-processing and spread sheets

Ability to work in a flexible and co-operative way in a team and meet tight deadlines

Excellent organisational skills

To be able to demonstrate commitment to the principle of Equalities and to be able to carry out duties in accordance with the Council’s Equalities Policy                                                                                    

Requirements

Experience of dealing with communication from different sources in a variety of formats.

Experience of working in either a social care/health environment with a variety of people, problems and service situations or experience of working within a customer service environment and handling and resolving customer queries and problems.

Experience of working to tight deadlines.

Excellent communication skills both in a variety of formats from different sources.

Excellent interpersonal skills, with the ability to deal effectively with customers who have divers and complex needs.

Demonstrable/proven ability to handle sensitive situations effectively and calmly.

Ability to work under pressure; prioritise and to use initiative.

Proven ability to operate IT systems effectively, including databases, word-processing and spreadsheets.

Ability to work in a flexible and co-operative way in a team and meet tight deadlines.

Excellent organisational skills.