Customer Service Advisor – German
£19,500

Our client a leading global service company are seeking Customer Care professionals for their German speaking team.
In this role, you will ensure extraordinary customer service by promptly and accurately responding to phone calls from merchant customers from the German market, making it easy for them to do business with our client and solving their issues.

As a customer care professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from customers and increased customer loyalty.

You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the merchants, reinforcing benefits.

Skills required for the role:
Exceptional listening and relationship building skills
Effective and accurate decision-making skills
Strong verbal communication skills including active listening
Proficiency in keyboarding and navigating a windows environment
Ability to work as part of a team
Knowledge of company products, services, policies and procedures
Successful experience in the service industry is strongly preferred

The role is a Monday to Friday position and the shift pattern is between 7.30am and the latest finish will be 4.30pm.
This is a fantastic opportunity for a German speaker, please apply today!