German Customer Service - Fraud

Brighton

£18,500 - £19500

Our client based in Brighton are looking for Customer Service Advisors for their Account Protection team.

Responsibilities:

Handle incoming authorizations requests - resolved within the assigned empowerment limit guided by existing international policies and procedures

Refer complex cases or charges above empowerment limit in accordance to procedures

Ability to detect and minimize credit and fraud risk whilst enabling spend at the same time.

Work on the dialer on an inbound and outbound basis to perform charge verifications, taking the appropriate action if fraud is confirmed or negated.

Handle customers (service establishments and card members) basic enquiries after business office hours, weekends & public holidays, unless an exception is granted on market basis.

Update support messages and account status into the credit authorization system for fraud and credit reasons.

Skills required:

Able to work under pressure

A team player with excellent communication and analytical skills

High level of integrity

Must be willing to work on shifts (24x7)

Highly service orientated and possesses good spoken and written skills in English

Excellent language skills German

This is a fantastic opportunity please contact Chloe Morris on Tel –[please apply by clicking on the blue button on this web page] or email [please apply by clicking on the blue button on this web page]