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Brighton & Hove LGBT Switchboard has been listening to, supporting and informing LGBTQ people for 40 years. Our telephone helpline was set up in 1975 to provide information and emotional support. The helpline now includes an email and webchat service.
Switchboard's counselling service has been running since 1997 and is the only LGBTQ affirmative, affordable counselling service in the local area. The Helpline and Counselling services are delivered by approximately 30 volunteers at any one time - counselling volunteers are all qualified counsellors or counsellors in training.
We are looking for an LGBT identified* qualified counsellor, who is also experienced in managing counselling or other support services, to take responsibility for overseeing the delivery of Switchboard's helpline and counselling provision. This will include recruitment, induction, training and support of helpline and counselling volunteers; administering counselling applications and liaising with clients; undertaking new client assessments; and monitoring and reporting on the services.
The manager will also be required, as a significant part of the role, to review and develop helpline and counselling services in order to ensure they continue to be both relevant to the community and financially sustainable.
The post holder will be accountable to Switchboard's Director, and will be required to work collaboratively with other staff and with the Management Committee. They will be required to work flexibly, including regular work outside office hours.
Clinical supervision is offered as part of the role.
The role is offered on a fixed term contract until March 2016.
*It is genuine occupational requirement for this role that the postholder identifies as LGBT.
Closing date Wednesday, March 25th 2015
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